Frequently Asked Questions
Everything you need to know about your Cristallini experience.
How do I determine my correct size?
We provide a detailed size guide on each product page. Since our garments are tailored for a precise fit, we recommend taking your measurements and comparing them to our chart or contacting our stylists for personalized advice.
What is your international shipping policy?
Cristallini offers worldwide shipping via premium couriers. Delivery times vary by location, typically ranging from 3 to 7 business days for express international orders.
Can I request a custom-made or altered garment?
Yes, we specialize in bespoke luxury. If you require specific modifications or a custom-made design, please contact our concierge team to discuss your measurements and design preferences.
What is your return and exchange policy?
We accept returns on unworn items with original tags within 14 days of delivery. Please note that custom-made or personalized pieces are final sale and cannot be returned.
How should I care for my Cristallini pieces?
Due to the delicate nature of our high-end fabrics and hand-applied embellishments, we recommend professional dry cleaning only. Specific care instructions are included on the label of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value bespoke orders.